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Archived: The Devonshire Resource Centre

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Inspection report

Date of Inspection: 18 May 2012
Date of Publication: 21 June 2012
Inspection Report published 21 June 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

User experience

We spoke with people using the service and one relative who told us that staff were kind. One person told us how impressed they had been in respect of meeting and understanding the individuals' needs.

Other evidence

We found that due to the nature of people's conditions it had often been hard to involve people with decisions regarding their care and support. We did though find that those people close to them had been consulted and good social histories were available so that staff could understand and engage with people, talking with them about their lives before illness. One person who also had home care was in The Devonshire Centre (a day care centre not regulated by The Care Quality Commission) on the day of our visit. We spoke with the staff on duty and established that they were also involved with providing care and support at home, and we saw that staff had good knowledge of the person's history and needs. We saw that staff involved him in conversation and gave time for a response.