- Care home
Chesham House
Assessment report published 19 August 2026
Contents
Ratings
Our view of the service
Date of Assessment: 22 July 2026 to 5 August 2026. The service is a residential service providing support to younger adults living with mental health conditions. At the time of the assessment, 10 people were living at the service; however, only three people were receiving personal care and therefore fell within the scope of this assessment. This assessment was undertaken due to the length of time since all aspects of the service had been assessed and to review the quality and safety of the service. We also followed up the breach of Regulation relating to medicines management identified at the previous inspection. During this assessment, we found the provider had taken action to address the concerns identified. Medicines systems and processes were reviewed and demonstrated appropriate management, oversight and monitoring. Staff responsible for medicines had received training and competency assessments and audits were completed to support safe medicines management. As a result, the provider was no longer in breach of Regulations.
People living at Chesham House received safe, person-centred care from staff who knew them well. People spoke positively about their experiences of living at the service and described staff as kind, supportive and helpful. People were supported to maintain relationships, make choices about their daily lives and remain as independent as possible.
People's needs were assessed and reviewed, and staff used this information to provide care and support that reflected their individual preferences, health needs and goals. People were supported to access healthcare services, maintain their physical and mental wellbeing and achieve positive outcomes, including improved management of long-term health conditions and healthier lifestyles. Staff worked collaboratively with healthcare professionals and other agencies to support people's wellbeing and achieve positive outcomes.
Leaders promoted a positive and supportive culture. Staff consistently described managers as approachable, supportive and available for advice and guidance. Governance and quality assurance systems were in place to monitor the quality and safety of the service. Where issues were identified, leaders demonstrated a willingness to learn and improve. During the assessment process, the provider engaged openly with feedback and provided additional evidence to demonstrate improvement and address outstanding concerns.
Overall, people experienced care and support that was safe, effective, caring, responsive and well led.
People's experience of this service
People were positive about their experiences of living at Chesham House. They told us staff were kind, supportive and treated them with respect. One person said staff were "friendly", that they were given their own space when they wanted this and that staff respected their privacy. They also told us they were supported to go out regularly, choose what they wanted to cook and access activities they enjoyed. Another person told us they had lived at the service for many years and "enjoy it here", describing how staff supported them with shopping, cooking, maintaining family relationships and pursuing their interests.
People described positive relationships with staff and told us they felt well supported. One person said, "I like all the staff, happy looked after." Another person told us, "The home is brilliant" and "If I could put one word as to why this is brilliant it's the staff are wonderful." They described staff supporting them to maintain independence, spend time with family and take part in activities that were important to them.
People's comments reflected the positive and person-centred culture observed during the assessment. One person told us living at Chesham House had changed their life for the better and said, "Best place I have ever been, love it here" and "My life has changed here for the better." People spoke positively about the support they received and the opportunities available to maintain relationships, pursue personal goals and remain involved in decisions about their lives.