Green Park Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

We observed staff to be kind and caring and treated people with empathy and compassion. Relatives feedback included, “Yes very much, they are very kind” and “Yes, they are wonderful.”

Staff knew people well and were passionate about the care they delivered. Feedback from staff reflected, “I love working here, the management are supportive and the atmosphere is great, the care is very good.” One staff member discussed how they were a dignity champion for the service and provided examples of how they promoted people’s independence and always ensured peoples dignity was protected, this included when supporting people with mobility to ensure people felt comfortable.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Leaders and staff knew people well and could tell us about people’s life histories, including their previous jobs. Care plans included information on people’s life history, spirituality and religious beliefs, family life, interests and hobbies. Care was delivered in a person-centred way with staff supporting people to participate in activities of interest to them.

A range of activities took place to meet people’s preferences. This included baking, reading groups, music events, and pop art sessions. On the day of the assessment, we observed people taking part in a pizza making class. There was good access to communal areas for small groups to participate in planned activities.

Visitors were made to feel welcome, and people were supported to maintain relationships with friends and family. Feedback from relatives included, “They are great, patient with family member and constantly reassuring.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were treated with dignity and respect and were supported to make choices about their daily life, care and support. Staff promoted people’s independence and followed care plans.

People were supported to maintain contact with friends and family and the provider encouraged family engagement at events and planned activities. Observations evidenced activities taking place for people.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

We observed staff responding to people’s needs and reassuring them when requests were made. Staff noticed when people were becoming upset and offered reassurance and support. Relatives provided positive comments on how staff respond to people’s needs, “Yes, I’ve come in before and staff have been sat with family member, as family member doesn’t like being alone.”

Referrals to the appropriate professionals were completed when people’s needs changed, for example, when a person was having frequent falls a referral to the falls team had been completed. For another person, the provider had assessed their needs had changed and a referral for a reassessment to the Local Authority had been completed.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff spoken with were positive about their employment within the service. Staff felt well supported in their roles and were positive about the new manager and the changes that had been made. Comments included, “The new manager is great, positive changes have been made, and management want the best for the residents and the staff.”

Staff told us they had regular supervisions and staff meetings and felt valued by the management team. They said they felt listened to and able to make suggestions. Managers discussed the importance of supporting staff and maintaining a cohesive team, they had introduced new coaching sessions as an additional method of support for staff to discuss key themes and topics and help support learning.