- Homecare service
Holderness Home Care Limited
Assessment report published 13 August 2026
Contents
Ratings
Our view of the service
The assessment was conducted remotely between 20 July to 5 August 2026.
Holderness home care limited is a domiciliary care agency registered to provide personal care to people in their own homes. This inspection was due to the time since we last inspected the service.
The Care Quality Commission (CQC) only inspects services where personal care is provided this includes assistance with tasks related to personal hygiene and eating. Where applicable, any wider social care provided is also considered. At the time of assessment, the service was supporting 26 people.
People were protected from abuse, neglect and avoidable harm through safeguarding arrangements, detailed risk assessments and a workforce that understood its responsibilities. People consistently reported feeling safe when receiving support, including assistance with mobility and personal care. Staffing arrangements were reliable, with people and relatives confirming that care visits were delivered consistently and by staff who were familiar with their needs.
Care plans were detailed, regularly reviewed and reflected individual preferences, routines and desired outcomes. Assessments considered people's physical health, personal care needs, mobility, nutrition, hydration and wider wellbeing. The service worked effectively alongside external professionals to ensure people received coordinated and responsive support when needs changed.
Daily records evidenced ongoing monitoring of people's wellbeing, and care plans were updated when changes in need were identified.
Leadership and governance arrangements were well established. The Registered Manager maintained oversight through audits, spot checks, training compliance monitoring, supervision, safeguarding reviews and complaints monitoring. Quality assurance systems were used to identify learning opportunities and drive continuous improvement. Survey results, compliments and feedback received from people, relatives and staff were positive and provided assurance that people were receiving good care.
People's experience of this service
Feedback from people using the service and their relatives was overwhelmingly positive and demonstrated that people experienced care that was safe, caring, responsive and person-centred.
People consistently told us they felt safe and well supported by staff. They described carers as professional, reassuring and competent when providing personal care and mobility support. One person said staff were "Very helpful and caring", whilst another commented they felt "really safe" when receiving support.
People spoke positively about the kindness and compassion shown by staff. Many described staff as understanding, respectful and attentive to their individual needs. One person told us staff were "Really kind" and another described the care they received as "excellent."
People valued the consistency of care and the relationships they had developed with regular staff members. They told us carers knew them well, understood their preferences and supported them in ways that reflected their routines and choices. One person told us that staff, “know me well and understand my preferences."
People also reported feeling involved in decisions about their care and support. Relatives were equally positive about the service. They described staff as caring, reliable and supportive and spoke positively about communication with both carers and management. One relative told us staff were "Very caring" and another said that despite staff changes, "The standard of care has never been impacted."
Relatives felt involved in care planning and reviews and were confident that any concerns would be listened to and acted upon. They described management as approachable and easy to contact, with one relative commenting that "There is always someone available to contact."