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Wimbledon Park Dental Surgery

All reports

Inspection report

Date of Inspection: 24 July 2013
Date of Publication: 21 August 2013
Inspection Report published 21 August 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 24 July 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

A few months prior to our visit, the surgical suites had been refurbished to improve peoples' experience during treatment. This included new equipment which showed people the examination findings on a computer screen on the dental chair, while the exam was being carried out.

We spoke to four people who use the service. They all told us it was easy to make appointments. They also told us that during visits, information about the examination findings, treatment options and fees were fully discussed. They told us that the dentists made time to answer their questions. Treatment plans were documented and discussed with patients to ensure full consent. We reviewed the provider's consent policy, which was based on guidance from the General Dental Council (GDC).

We looked at ten sets of medical records and found they contained updated medical histories, x-rays, referral letters, copies of prescriptions, notes recorded during examinations and copies of signed treatment plans.

We reviewed peoples' feedback which had been collected by the provider and saw phrases such as "great service" and "very friendly staff". We also reviewed the practice policy on handling complaints, but no formal complaints had been received. The provider told us that people usually spoke to staff if they had a concern and that any concerns were normally resolved informally.