Dauntsey House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People and relatives told us staff treated them with kindness, compassion and dignity. Comments included, “My relative is treated with dignity and respect, and offered choice”; “I feel that staff genuinely care for [relative] and want to do their best for her” and “As a family it is reassuring for us to know that [relative] is being so well looked after. The whole team at Dauntsey House are friendly, patient, caring and professional.” We observed staff treating people well throughout the inspection. Managers completed regular observations of the way staff were working, to ensure people were treated well.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People and relatives told us staff treated them as individuals and met their specific needs. Comments included, “They understand dementia and are incredibly patient and caring” and “[Relative] has always been a very strong and independent person, but as her needs increase the kindness and support she is receiving is so important both to her and us.”

Staff demonstrated good knowledge of the people they supported and their individual needs. Details of people’s individual needs were reflected in their care plans.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People and relatives told us staff supported them to be as independent as possible. A relative told us, “They are empowered to be independent, which is a positive. They are listened to.”

Care plans set out what people could do for themselves and the support staff should provide to maximise their independence.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People and relatives told us staff responded quickly when they requested assistance. Comments included, “I can find no fault with this place. Staff are always wanting to please”; “If [relative] has any concerns she is happy to discuss these with staff and they are dealt with accordingly and we, as family are included” and “Attention is given to responding to [relative’s] requests and she has always been consistent in her praise of the care that she receives.”

We observed staff responding promptly to people’s requests for assistance and noticing changes in behaviour which indicated people needed some support. The management team regularly checked care records and completed observations to make sure care was provided in a timely way.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Staff told us they received the support they needed to do their job well. They said the registered manager was open and they were able to share any concerns they had. Staff were confident managers would act on any concerns they had. The provider subscribed to an employee assistance programme, which gave staff access to a range of support for personal and professional issues.