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Inspection report

Date of Inspection: 10 December 2013
Date of Publication: 8 January 2014
Inspection Report published 8 January 2014 - Easy to Read PDF | 869.99 KB

Overview

Inspection carried out on 10 December 2013

During a routine inspection

On the day of our visit personal care was delivered to twelve people in their own homes. We spoke with people who used the service or their family members. A person who used the service said, “They are wonderful, I could not do without them.” A family member said, “The service is excellent, staff are on time, clean and take care of my relative.” Another family member said, “I am very pleased with them.”

We looked at three care records and saw that people or their representatives had signed a copy of the service user agreement to record their agreement to the care delivered.

We saw people’s needs were assessed and individual care plans developed. Individual risk assessments were undertaken and control measures were put in place to manage risk. A family member told us they had been involved in the development of the care plan.

Systems were in place for the management of medicines. The manager told us staff oversaw people take their medication. One family member said, “Staff only apply cream.”

Robust recruitment procedures were in place. Legal checks were made and staff underwent an induction and shadowed experienced staff. Staff told us they felt supported in their role.

We found systems were in place to assess and monitor the quality of service provision. A complaints procedure was in place and was made available to people who used the service. A family member said, “The manager comes to see if everything is going well.”