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Sunnymede Requires improvement

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 9 April 2013
Date of Publication: 14 May 2013
Inspection Report published 14 May 2013 PDF

Overview

Inspection carried out on 9 April 2013

During a routine inspection

We spent some time talking with people and observed interactions between people and staff during the inspection. We saw staff reassuring people, listening to what they were asking or saying and acting on it. We saw staff kept people engaged in different activities throughout the home.

We saw people were responsive to the company of staff and smiled as they walked through the home at different times. We observed people drinking tea and coffee and chatting with staff and each other. People were not rushed and were supported to do things in their own time. One person told us �they work so hard and they have more time to talk to us, they don't rush around anymore�. People said they felt safe using the service.

We saw the provider had a policy on safeguarding people from abuse. Staff had attended training to help ensure that people who lived in the home were protected from the risk of abuse.

We saw there were sufficient numbers of suitably qualified and experienced staff at all times in the home to support the people who used the service.

People said they were aware of the complaints procedure and would let the manager know if they were unhappy. One person said �I am ok I have no complaints�.

We saw the environment was suitably designed and adequately maintained. To provide care for people who used the service.

We saw the provider had effective systems in place to regularly monitor the quality of service that people received.