- Care home
Hatfield Lodge
Assessment report published 19 August 2025
Contents
Ratings
Our view of the service
Date of assessment: 9 June 2025 to 18 June 2025. Hatfield Lodge is a residential home for older people who are living with dementia. This assessment was completed due to the aged rating of the service.
The quality of the service has deteriorated since our last inspection. We found significant shortfalls, with 4 breaches of regulation relating to safe care, governance of the service, staffing and providing person centred care. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.
The oversight of the service was poor, the management team had completed checks but had not identified the shortfalls found at this assessment. There were not enough staff to meet people’s needs and provide person centred care. Accidents and incidents had been recorded but there had been no analysis to identify patterns and trends. Potential risks to people’s health and welfare had been assessed but there was limited guidance for staff to mitigate the risk. Medicines were not managed safely, and some people had not received their medicines as prescribed. Staff had raised concerns about staffing levels, but these concerns had not been acted on.
This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we user our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.
People's experience of this service
People did not receive person centred care and did not have access to meaningful activities. We observed people spending long periods of time sitting in the communal lounge without staff contact. People were supported in a task orientated way, staff were allocated tasks and did not have time to spend with people.
People had been placed at risk of harm when staff had not followed guidance from health professionals. People’s mealtimes experience was poor and when they needed assistance this was not always provided in a timely manner.