- Homecare service
Catto Homecare
Assessment report published 20 May 2025
Contents
Ratings
Our view of the service
Date of assessment 19 March 2025 to 8 April 2025. Catto Homecare is a domiciliary care agency that provides care and support to people living in their own homes. We assessed the service due to information we had about the service regarding staff training and the care provided. At the time of our assessment, there were 15 people receiving support with personal care. During this assessment, we identified breaches of regulation in relation to training and recruitment of staff and governance of the service. We have asked the provider for an action plan in response to the concerns found at this assessment. Staff were knowledgeable about people's individual care and support needs, including risks related to their care. Guidance about how to meet people’s individual care and support needs was detailed and included important information in relation to people's preferences and routines. The provider had a pre-assessment and review procedure of people’s needs. Overall, staff involved people in decisions and made sure they understood their care and support to enable them to give informed consent.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. At the time of the inspection, the service was not providing to support to anybody with a learning disability or autistic people.
People's experience of this service
People spoke positively about the care they received. Comments included, “I couldn’t live at home without them, I can’t shower/dress myself so can only start my day with the service”, “They are very kind and caring and have a very good attitude to their jobs” and ,“It is a very difficult job and they do a great job and are very kind and caring.”
People had a small, consistent team of staff to support them and they told us this helped them to feel safe when being supported.
People knew how to raise concerns and told us the registered manager was approachable and quick to respond to feedback.