Archived: Court Lodge

Staff were aware of the mental capacity act and ensured they continually assessed people's capacity to consent. Where people had capacity staff ensured they agreed to the care and support provided before delivering any aspects of care. For those that weren't able to consent to aspects of their care the staff would work in line with their best interests.

People using the service contributed to their care and support plans. This enabled staff to deliver a service which met people's individual needs and their requested outcomes. The staff ensured that people's safety was maintained at all times and had undertaken an assessment of any risks identified.

The staff spoken with felt well supported and there was a training programme available to all staff. Regular supervision, appraisals and staff meetings ensured staff were aware of any changes in people's health or support needs, and were up to date with any changes in service delivery.

At the time of our inspection the service had only received one formal complaint in the last year. This complaint was dealt with effectively and to the satisfaction of the complainant. The complaints procedure was displayed in the kitchen and staff supported people using the service to report any concerns they had.