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Inspection report

Date of Inspection: 9 May 2013
Date of Publication: 14 June 2013
Inspection Report published 14 June 2013 PDF | 87.65 KB

Overview

Inspection carried out on 9 May 2013

During a routine inspection

During this inspection we spoke with a number of people who used the service or their carers. Everyone we spoke with gave us very positive feedback about the agency and expressed satisfaction with the service they received.

Comments included:

‘’We have been using them for four years and never had any problem. We are very, very happy!’’

‘’The staff are excellent. Very kind and friendly. They seem very well trained as well!’’

‘’If I had any concerns I would let them know, but I am more than happy with them.’’

During this inspection we looked at how the agency promoted the care and welfare of people using the service and arrangements for supporting people to make informed decisions about their care. We also assessed the agency’s processes for assisting people with medication. Standards in relation to the recruitment of staff and quality assurance were also assessed. We found the service to be compliant in all the areas we inspected.