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Archived: Rex Muller Dental Surgery

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Inspection report

Date of Inspection: 15 May 2013
Date of Publication: 6 July 2013
Inspection Report published 06 July 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 15 May 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

Patients we spoke with were happy with the quality of the care and treatment provided. Patient surveys had been undertaken in 2011 and 2012. These demonstrated good results in all areas, such as information provided and waiting times. The 2013 survey was planned.

No complaints had been received in the last 12 months. All the patients we spoke with were able to describe how they would complain if they wished to. There was an accident book in place. This was the process to record any staff or patient accidents or incidents. We were told that nothing had required reporting in the past 12 months.

The paper records were checked by the member of staff responsible for transcribing the information into the computer records. There was an on going x-ray audit where every x-ray taken was graded. Any film not graded as a ‘1’ was reviewed to investigate what had happened. The findings were then discussed with staff.

We saw that clinical area and infection control checklists were in place. These included some health and safety, equipment maintenance and environmental checks.