- Care home
Tollesby Hall Nursing Home
Assessment report published 17 December 2025
Contents
Ratings
Our view of the service
Date of assessment 28 October 2025 to 2 December 2025.
Tollesby Hall Nursing Home is a care home providing personal and nursing care for up to 55 people. At the time of this assessment there were 38 people using the service. The service provides care for younger adults, people with a physical disability or sensory impairment and older people, some of whom are living with a dementia.
At the last inspection in February/March 2023, we rated the home as requires improvement due to a breach of regulation. This breach related to the provider not maintaining accurate and complete records concerning the service and people’s care. The purpose of this inspection was to follow up on that regulatory breach. At this inspection, we found that improvements had been made, and the provider was no longer in breach of regulation. We rated the provider as good.
Staff responsible for the administration of medicines had received training. People received their medicines safely.
On the first day of the assessment, we found some areas of the service needed a deep clean. When we returned for our second day, these areas were seen to be much cleaner.
Safe recruitment procedures were in place. Safeguarding investigations were detailed with lessons learnt.
We gathered information from people who used the service, relatives, the management team, staff and health and social care partners. Everyone was positive about the care and support provided. Staff were knowledgeable about people’s needs, as was the manager.
Some areas of the home had been redecorated. The provider had a refurbishment plan in place which covered areas of the service that were yet to benefit from refurbishment. This included bedrooms and communal areas.
MCA assessments and best interest decisions were in place, but required some further detail.
Care records identified evidence of working with other health and social care professionals. Care assessments and other monitoring tools were completed for people.
Staff were kind, caring and patient and encouraged people with their independence. Care plans were individualised and detailed to help ensure the care needs of the person were met.
Complaints were investigated and responded to. The staff received many compliments from people and family. Systems were in place to monitor the quality of the service and identify improvements.
There was a registered manager for this service, who was due to move permanently to a management role in another service operated by this provider. The provider had recently appointed a new manager, who was in the process of submitting their application to CQC. The newly appointed manager had worked at Tollesby Hall for 5 years as clinical lead.
The service had recently been awarded the Gold Standards Framework Platinum Award. This is awarded to organisations that show sustained excellence in end-of-life care. The manager and staff were very proud of their achievement.
People's experience of this service
People told us they were happy with the care and support they received. One person said, “The staff are marvellous, I’ve been here that long they know me well. I like gardening and being outside in the summer.” Another person said, “The staff are lovely, they have time to talk to you. I can do what I want.”
People spoke positively about the manager. During our walk around of the service with the newly appointed manager a person approached the manager to give them a hug. This was reciprocated. This person told us how much they valued the manager and the support they provided to them.
People felt safe and their human rights were fully promoted. One person said, “I love it, the staff are lovely. Having people around me and knowing if I press the buzzer someone comes makes me feel safe.” Another person said, “It’s marvellous living here. The carers here make it safe. I’ve got nurses around me, so I feel safe. They support me mentally and physically.” A relative told us, “[Person] can make their own choices and staff really do listen. I think you would be hard pushed to find any better.”
People told us they had access to health care. One person said, “The nurse practitioner comes each Thursday, the optician was here the other day.” Another person said, “The chiropodist comes, and I saw the optician last week. The doctor comes if you’re not well.