DrDucu London

Ratings - Surgery

• Overall

  Good

• Safe

  Requires improvement

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Requires improvement

Our view of the service

We carried out an unannounced inspection of surgical procedures for adults over the age of 18 years at DrDucu London on the 30 June 2026 and 2 July 2026 in line with our assessment priorities. The clinic had no overnight beds. Facilities included a theatre, a recovery room, a laser treatment room, a consultation room and a waiting area. At this inspection we identified breach of regulation 17 good governance in relation to medicines optimisation.

Overall, the service was rated as good.
 

DrDucu London was a small independent healthcare service located in Central London. The provider
was registered to provide the regulated activities of surgical procedures, diagnostic and screening procedures, and treatment of disease, disorder or injury. The clinic offered mini‑liposuction, hair‑transplant procedures and GP‑led consultations. The facilities available at the clinic included two surgery/hair‑transplant rooms, consultation rooms and two laser‑treatment rooms. Most of the services carried out at the clinic were cosmetic or aesthetic in nature and therefore fell outside the scope of regulated activity.

People's experience of this service

People’s overall experiences of the service were mostly positive. Patients we spoke with described staff as kind, warm and respectful. They told us staff provided clear information, gave them time to ask questions and checked they understood their procedure. Patients said they felt involved in decisions about their care and were confident they could provide feedback if needed.

Patients also spoke positively about access to care and aftercare arrangements. They said they were seen promptly, were informed about any delays and received good follow-up support after their procedure. Patients told us they valued rapid access to specialist care and the opportunity to discuss concerns with consultants. They also said staff were polite, friendly and helped them feel supported during their time at the clinic”