Chase Park Neuro Centre

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People's care needs were assessed prior to them moving into the service. Assessments were completed and used to develop care plans for people, which contained person centred information. However, we identified that some areas of these plans contained contradictory information. For example, one person’s specialist dietary guidance outlined two different methods of meal preparation.

Staff confirmed people’s needs were assessed and they were informed when any changes occurred in a person’s health and wellbeing. One staff member told us, “We stay updated through proper handovers at the start and end of each shift, which are very detailed. Care plans and risk assessments are updated regularly, and we are always informed of anything when it changes.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The provider used a range of clinical assessment tools to review people’s needs. For example, staff used the Waterlow Score to assess whether people were at risk of pressure damage.

Staff worked closely with people and their relatives to make sure their care and support was based on what really mattered to them. People were supported to regain everyday skills such as communication and walking. One relative told us, “I couldn't ask for a better care home. I know when I'm not there they are well looked after. All staff are amazing, from the nurses, care staff, housekeeping, to the handyman, they are all very caring, friendly helpful. The activity team are great, OT, physio and therapy team are all fantastic, [relative’s name] has come on leaps bounds.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when they moved between different services.

People were able to access services to support their health and wellbeing. Staff worked with a variety of professionals which included, GP's, dietitians and tissue viability nurses.

The visiting multi-disciplinary team spoke highly of how well the staff who attended the weekly ward round knew people and how they raised concerns when required. A health professional said, “The staff I speak to have a good understanding of people. They always share any concerns and seek advice. I have never felt I have been an inconvenience or rushed out the door by the staff when visiting.” Another health professional told us, “I feel the staff at Chase Park were really proactive and made sure that [person’s name] got what they needed. They are doing so much better now, and this is thanks to the staff at Chase Park.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People were supported to live healthier lives and encouraged to use the in-house therapy centre and hydro-therapy pool. A relative said, “The therapy staff are good with [Person’s name] too. [Person’s name] is happy here and it gives me peace of mind that they are looked after.”

Staff were proactive at sourcing and promoting personal and cultural needs. A health and social care professional said, “Staff would identify community activities of my client’s preferred interests, such as groups and services who had similar needs and background and then support [Person] to attend the groups and activities.”

People had access to healthcare services such as dentists and GPs, with weekly routine GP visits to support the service.

The provider has systems in place to routinely monitor people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Overall, the provider monitored people’s care effectively. Staff used systems to track key aspects of people’s needs, including pressure area care, infections and hospital admissions. Staff confirmed they continuously monitored people’s care. One staff member told us, “Every day we have huddle, which is a discussion about what has happened that day about the people and their needs. This information is recorded on to the electronic system, and we have handovers twice a day, so day staff and night staff are aware of what's happening.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People were supported to make decisions. Staff were trained in the Mental Capacity Act and completed assessments for some care-related decisions. This included completing mental capacity assessments and best interest decision records. We observed staff offering people choices during the assessment.