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Cuerden Developments Limited - Berkeley House Good

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Inspection report

Date of Inspection: 30 August 2013
Date of Publication: 3 October 2013
Inspection Report published 03 October 2013 PDF | 88.56 KB

Overview

Inspection carried out on 30 August 2013

During a routine inspection

We received positive comments about the home and staff members from the family members we spoke with. One of them told us; �Nothing is too much trouble. The staff are very patient and I am not worried now he is here.�

Although care plans were personalised and reflected the needs of the individual they did not always provide enough information to explain what support a person needed. We discussed this with the manager who will look at how this could be improved.

The staff members had a good understanding of the people they were supporting.

We identified some general concerns that could possibly impact on the service being provided. These included the location of the care plans and that there was no fax or dedicated email available to the nursing staff in order for them to send or receive information about the people using the service.

There were effective safeguarding and recruitment procedures in place.

There were sufficient numbers of staff on duty across the three units to meet the needs of the people living at the home.

We identified issues with both the induction process and staff training in general particularly in relation to acquired brain injury [ABI] and learning disability. These are both important areas for the service being provided.

The manager and staff members were able to react quickly to any issues that arose. These could include support or care needs, medication issues, falls or any problems with the facilities.