- Homecare service
Apex Prime Care - Brighton
Assessment report published 9 July 2026
Contents
Ratings
Our view of the service
Our view of the service
About the service
Apex Prime Care Brighton is a domiciliary care service providing personal care to people living in their own homes. There were 46 people using the service at the time of the assessment.
Who the service is for
This service supports older people and people living with dementia who are living in their own homes.
Key Findings
We carried out this assessment between 17 June and 2 July 2026. We inspected this service remotely, which means we did not physically visit the office location. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.
The Care Quality Commission (CQC) regulates the personal care and support that people may receive. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
Risks to people were assessed and care was provided safely. A relative told us, “[Name] has never had any accidents in all this time, I think they’re mindful of potential risks but never make a big fuss.” People were supported by enough staff who had the skills and knowledge to support them safely. Feedback from staff included, ‘The service also places importance on staff development by providing appropriate training and ongoing support. This has helped me to develop my skills, increase my confidence, and continue providing person-centred care to clients.’ There were effective systems in place to safeguard people. Medicines were administered safely and there were systems in place to ensure the environment was safe. A healthcare professional described the registered manager and staff as going ‘over and above to support the needs of their patient, showing excellent awareness of safety with manual handling and patient-centred care.’
People’s care needs were assessed. People had care plans which contained guidance for staff to meet their needs. Care records and risk assessments were reviewed and up to date. Staff understood the importance of seeking consent and respected people’s right to choose.
Staff treated people with kindness. Feedback from staff included, ‘I feel that service users are treated with dignity and respect.’
People’s care records were person-centred. Feedback from staff included, ‘I find my role both rewarding and fulfilling, and I take great pride in supporting clients to maintain their independence, dignity, and quality of life within their own homes.’
There was evidence of a positive and inclusive culture. Staff spoke highly of teamwork and described the registered manager and office staff as being supportive. Feedback from staff included, ‘I feel proud of what I’ve achieved. Apex is a great place to work.’ The registered manager and office staff were described as ‘extremely professional, helpful and easy to approach regarding any situation that may arise during the working day. They listen and handle the situation, whatever it is that makes the client, carer and family feel at ease.’
People's experience of this service
People and their relatives spoke positively about their experience of the service and the care they received. They told us they felt safe. One person said, “After six years, of course I feel safe with them, I know they’d never put me in a position that could harm me. They know me almost as well as I know myself, they know what I can do.”
People told us they felt valued by staff and spoke of continuity of care. They said, “My carers have remained pretty constant since I started with them. They know me well and really understand my needs.”
People valued the consistency and punctuality of staff. Most people we spoke to said staff arrived on time, stayed for the expected duration, and were flexible in meeting their needs. Some people however, noted changes in carers and occasional cancellation of calls. One person told us, “I’ve had them looking after me for ten years now. I know them well and they know me, we get on well, but they don’t have much time. I look forward to them coming and if they’re running late, they ring and let me know.” Another person told us, “On one hand, they’re lovely. On the other, they don’t always turn up, either very late or not at all.”
People and their relatives spoke positively about their involvement in care and communication with the service[CP1].One person told us, “If I ever need them I just ring. I always get an answer. Occasionally they ask for my views on how my care is working out. They always listen; they are very patient.” A relative told us, “The manager rings sometimes just to make sure everything is going OK.”
Overall, feedback reflected a service where people felt respected, supported and well cared for. A person told us, “I think reliable and dependable would be top of my list. They’re all so nice. I really can’t think of anything I’d want to change.” Another said, “I like them, they’re kind, always do their best. They really know what they’re doing.”