- Homecare service
4 Futures
Assessment report published 18 August 2026
Contents
Ratings
Our view of the service
The provider operates a supported living service, supporting adults with learning difficulties and physical disabilities. The service provides the regulated activity of personal care, to some people using the service. We only viewed information relating to people receiving the regulated activity. At the time of our assessment, this was 2 people.
We started the assessment on 7 July 2026, attending the office and visiting the service. We visited the service again on 17 July 2026 to gather feedback from people, reviewed evidence off site, gathered feedback from relatives and external professionals, and had follow up contact, and concluded the assessment on 24 July 2026. We conducted this assessment due to an aged rating.
We assessed the service against our ‘Right care, right culture, right support’ guidance, to make judgments about whether the provider guaranteed people with a learning disability and autistic people, respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the provider was supporting people in line with this guidance.
We found the provider had capable and compassionate leaders and staff, who always showed kindness, respect and protected people’s dignity.
The provider had robust systems and processes in place to ensure they had adequate oversight of the service, and in addition, leaders were regularly present at the service which provided additional opportunities to maintain high levels of oversight.
The provider focused on quality assurances, service improvement, and supporting people to achieve their desired goals and expected outcomes.
We found the provider had good working relationships with external agencies and maintained a positive and functional team internally.
There was room for improvement to ensure that all incidents and accidents were reported to all relevant agencies, as well as adopting more of a structured approach with external agencies to maintain oversight of delegated health care tasks they had agreed to provide.
Staff felt their wellbeing was valued and they felt supported by leaders. They were involved in wider aspects of the service not just delivering day to day care. Staff were knowledgeable about their roles and responsibilities.
People's experience of this service
We spoke with people using the service, and their relatives to gather feedback on people’s experiences. Some people could not tell us directly about their experiences, so we used observations to ascertain this information.
We found that people were involved in the planning, and reviewing of their care and where possible, they led these processes. Information about people had been adapted into different formats to ensure it met their communication needs.
Relatives were also involved, and felt their input was valued. Relatives spoke highly of the provider and leaders, one relative told us, “They [staff] always bend over backwards for [person’s] birthdays or other events, and they will even pick me up, so I am not left out.”
Staff had a good rapport with people using the service. The provider ensured there was a familiar staff team in place, which provided consistency for people. This included a pool of ‘bank staff’, who regularly completed shifts. This meant that when there was absence or leave within the core staff team, people still had a level of consistent support and remained engaged in their care.