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All reports

Inspection report

Date of Inspection: 26 September 2013
Date of Publication: 20 November 2013
Inspection Report published 20 November 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 26 September 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

We found staff felt supported and received appropriate professional development. One member of staff said, "We have a great team spirit and it is encouraged and supported. The training is very good, for example we have a really good sedation training programme. This all keeps us up to date with CPD. The practice manager is a good support with this for time and other resources." Another staff member said, " We have regular staff meetings and we can bring up anything we want to, I had very good induction training and recently we had a team building day around customer service training. This was good learning."

We found staff were able, from time to time, to obtain further relevant qualifications. We spoke with the practice manager about this. They described how staff were supported to maintain their continued professional development (CPD) and staff confirmed that they found the arrangements for study time and other resources helpful. We saw in staff records that systems were in place to identify staff training needs, the resources required and to monitor how staff were progressing with this. Staff qualifications and training certificates were available. The number of hours of training eligible for CPD purposes was verified in the records.

The white wall board in the staff room was used as a communication and reminder tool for team events that took place. We saw in the records, and staff confirmed, that the first annual appraisal of each member of staff's performance was planned to take place. Staff also told us that regular meetings took place to up date their practice in line with new procedures, guidance and changes. Staff said these were usually group meetings, though they confirmed one to one meetings were used to identify individual training needs. Records showed that all meetings were structured, recorded and planned at regular intervals.