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Inspection report

Date of Inspection: 26 September 2013
Date of Publication: 20 November 2013
Inspection Report published 20 November 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 26 September 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People who use the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

We did not talk with people about this area specifically. We looked at the procedures for safeguarding adults and children from abuse and other records and talked to the staff. We found the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

The practice manager and other staff on duty confirmed they had received training in the Mental Capacity Act 2005 (MCA), and in safeguarding children and adults from abuse. This was confirmed when we looked at staff records. We saw that as part of continuing professional development further training had been taken up by dentists in this area, which had been delivered by an external organisation and staff certificates were available.

The staff and the practice manager told us that no issues about people's capacity or vulnerability to abuse had arisen but demonstrated from their answers that they were knowledgeable about their procedures and the routes to follow if the needed to report any concerns. One of the staff told us, "I know the practice manager is really on the case about this and I would certainly report any concerns to her or the dentists, without a doubt I am confident about doing this."

We saw in the recruitment files, and staff confirmed, that staff at the practice were required to hold a current disclosure and barring service (DBS) certificate, previously known as a criminal record bureau (CRB) check. These certificates are proof that appropriate police and other checks have been carried out which can help to ensure that employees are suitable people to work with vulnerable adults and children.

We saw the practice had extensive and very detailed guidance about abuse and neglect. This included; photographs of injuries and signs of neglect, flow charts and time lines to guide decision making as well as written policies, procedures and people to contact. The staff demonstrated in their discussions with us that they were familiar with this information.