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Inspection report

Date of Inspection: 26 September 2013
Date of Publication: 20 November 2013
Inspection Report published 20 November 2013 PDF | 79.2 KB

Overview

Inspection carried out on 26 September 2013

During a routine inspection

We found people who used the service were given appropriate information and support regarding their care or treatment. Paper information and technology were used together to ensure people were well informed before reaching any final decisions about their treatment.

We found people were very complimentary about the staff, their treatment and the service overall. One person said, "The staff are absolutely lovely, you couldn't ask for a better service." We saw the following comments in patient satisfaction surveys; "everything and everyone top notch." and " everyone is professional and helpful."

We found people were protected from harm because the provider had ensured staff were trained to identify and respond to signs of abuse or neglect.

We saw that people were treated in well presented, clean and hygienic premises and infection control procedures were followed.

People were cared for and treated by a qualified, well trained and supported staff team.

People told us that they had no complaints and felt they would not have a need to make formal complaints as they were satisfied with the service and the staff were so approachable. We found the provider effectively sought the views of people and provided them with clear information and procedures for raising concerns and making complaints.