Zara Healthcare

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

We conducted an inspection of Zara health care on 18 February 2026. This inspection was to give the service a rating as this was the first assessment of the location since registration. It had a registered manager who was also the registered provider and had 2 regulated activities: Home care and supported living. We have produced 2 reports. This report is for the regulated activity: Supported living. We looked at all 5 key questions with all quality statements being assessed.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. Only 1 person was being supported with the regulated activity: Supported living and staff were well trained to support the person who had a learning disability and physical health needs. Staff worked across both regulated activities, so the 2 reports mirror each other.

We received excellent feedback from people receiving home care who praised the reliability and delivery of care. We were unable to speak with the person receiving supported living due to ill health but did speak with family, professionals and staff.

Staff had developed meaningful relationships with the person being supported, staff were dependable and well trained to meet their needs. Staff worked closely with family and educational staff.

Care plans and individual records were highly personalised and gave a good overview of the persons needs and what was important to them. This helped ensure staff could deliver care in line with people’s preferences whilst promoting people’s dignity and independence.