You are here

All reports

Inspection report

Date of Inspection: 10 December 2013
Date of Publication: 21 December 2013
Inspection Report published 21 December 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 December 2013, talked with people who use the service and talked with staff.

Our judgement

People who used the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People told us they felt safe in their home when staff were with them. One person said, “They are trustworthy and I feel safe with them”.

Staff we spoke with had been given information so they understood the risks of abuse and the steps to take to seek advice and manage situations appropriately. Detailed training had taken place. Staff understood the significance of being vigilant for abuse.

The manager told us that an appropriate assessment of a person’s capacity would be carried out if needed. This would ensure people’s best interests were represented. We saw outcomes of such discussions within the care records we viewed.

We saw the service had adult protection policies and procedures in place and that the most recent copy of Shropshire County Council's multi agency safeguarding guidance was available.

The manager described how they would keep clear records of any safeguarding concerns. This included any additional actions taken to support the person living at home throughout the process, such as, involving family or an advocate. There had not been any safeguarding incidents this year.