Creative Support – Hall Lane

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s needs were continuously assessed, and care was adapted in response. Staff had access to care records and demonstrated they knew the people they were caring for. Staff received specific training for any assessed needs, one of which included how to support a person who hoards.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider told people about their rights around consent and respected their rights when delivering care and treatment. If people lacked capacity to make specific decisions capacity assessments and best interest decisions had not always been completed. For example, two people who lacked capacity to manage their medicines did not have a capacity assessment in place. Following our feedback these were completed. Staff had received training in the MCA and associated codes of practice and understood their responsibilities under this Act. One staff member said, “Everybody is capable in their own way. Where people are not able to make their own decision, you make adequate provision for them.”