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Inspection report

Date of Inspection: 10 October 2012
Date of Publication: 6 November 2012
Inspection Report published 6 November 2012 PDF

Overview

Inspection carried out on 10 October 2012

During a routine inspection

We saw records to demonstrate that before people agreed to any treatment, the various options available to them were discussed. People told us that they had all of the information that they needed to be able to make a decision.

Patient records were in good order and up to date. Information regarding medical history was kept under constant review. Dental health and hygiene information was given to people when they visited the dental practice. One person spoken with told us, "Since I have been going to this dentist I have never taken so much care of my teeth, they tell you exactly how to look after your teeth, I can�t praise them enough."

We saw that the dental practice looked clean and clutter free. Records demonstrated that all areas of the practice were cleaned in line with procedures. Training records demonstrated that staff received regular training regarding infection control and decontamination procedures. People we spoke with said that the dental practice was always clean.

We saw annual staff appraisal records, we were told that weekly dental team talk meetings took place and staff meetings were also held every six to eight weeks. From records seen and discussions with the practice manager it appeared that staff received the necessary support to enable them to do their job.

Quality assurance systems included satisfaction surveys,a suggestions box and various audits undertaken by the practice manager. Robust quality assurance systems were in place.