You are here

Archived: Dental Visage

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 18 February 2013
Date of Publication: 10 April 2013
Inspection Report published 10 April 2013 PDF | 76.59 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 18 February 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

Patient's privacy, dignity and independence were respected.

Patient's views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

Patient’s understood the care and treatment choices available to them. We spoke with two patients by telephone. Both patients told us the staff were helpful and considerate. One patient had recently had treatment and was "very happy" with the care provided. They told us they had received "good oral hygiene advice such as how to brush my teeth and which toothpaste to use". The second patient explained it was "relatively easy" to make an appointment when they needed one and they received "very good verbal and written instructions" about the treatment options available. We were told the "dentist was very friendly" and that the practice was "very clean". Both patients indicated they always understood they were being treated privately and they were very happy with the care they received.

Patients were given appropriate information and choices about their treatment options. Consultations took place in the surgery with the door closed. We were told that patient confidentiality was an important part of patient care. Patient's diversity, values and human rights were respected.

Patient’s expressed their views amd were involved in making decisions about their care and treatment. The practice had a patient satisfaction survey constantly running and patients were encouraged to participate. The results were positive and were discussed by the team. We were told that as a result of patient feed back a different phone system was now in use.