- Homecare service
Always Caring Bromley Limited
Assessment report published 23 June 2026
Contents
Ratings
Our view of the service
Always Caring Bromley Limited is a domiciliary care service providing personal care and support to adults and older people living in their own homes, including people living with dementia and people with a learning disability. Not everyone using Always Caring Bromley Limited receives a regulated activity of personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our assessment 23 people were receiving the regulated activity of personal care.
At our last assessment of the service published 19 October 2018 we rated the service Good. At this assessment we found the service remained Good.
During our assessment we found leaders had established a clear vision for the service and a culture based on values of kindness, dignity and reliability. Care was designed and delivered around people’s lives and preferences. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability, respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. Leaders demonstrated an understanding of their responsibilities.
People were kept safe by staff who had good knowledge of their responsibilities to protect people from harm or abuse. Staff knew the signs to recognise abuse and the procedure to report any concerns. Risks to people were identified, assessed and plans were put in place to ensure risks were minimised and people were supported to stay safe. People received their medicines as prescribed where this was part of their plan, and the management of medicines was safe.
Appropriate recruitment checks were completed and there was enough staff available to meet people’s care and support needs. People’s needs were assessed, and support was provided that met their individual requirements. The culture within the service was open and focused on delivering good quality care that strived to achieved positive outcomes for people.
People's experience of this service
People using the service and their relatives spoke positively about their experiences of using the service and the support they received from staff. Comments included, “Feel safe with staff”, “I was so impressed with the carer”, “Absolutely delighted”, “Provide care safely”, “Staff are very respectful and mindful of what they're doing”, and “Communication between staff, family and management is excellent.”
Where the service supported people with a learning disability, care promoted dignity, choice and independence. People were supported to maintain relationships and staff communicated effectively in ways that worked for them.
Feedback from people was consistently positive regarding staffing levels and said that staff arrived on time or within acceptable timeframes. People knew who to contact if they had concerns and felt comfortable doing so. Feedback from people was positive about safety and where people required support with moving and handling, relatives expressed confidence in staff practice. There was evidence that staff respected people’s choices and decisions and people described staff as responsive to changing health needs. People shared an overwhelming view was that the service was organised and well managed.