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Archived: MiHomecare - Seaford Requires improvement

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Inspection report

Date of Inspection: 28 November 2013
Date of Publication: 30 January 2014
Inspection Report published 30 January 2014 PDF

Overview

Inspection carried out on 28 November 2013

During a routine inspection

During our inspection we spoke with nine people who used the service, two relatives of people who used the service, a project manager who was also acting as the interim branch manager and four staff members including a co-ordinator, a field care supervisor and two care workers.

The manager told us that since the previous inspection the service had been taken over by MiHomecare. They confirmed that the rebranding had included staff restructuring and introducing a uniform for care workers. However they told us that despite the previous manager and team leader leaving, individual support had been provided for all staff and the impact on people who used the service had been minimal. This was confirmed through discussions with staff and people who used the service.

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People told us that they received the care and support they required to meet their needs. They told us that their care and support needs had been discussed with them and the care they received reflected this.

They also told us that the care they received was consistent and met their individual needs. One person said, "I'm very happy with the care and support I get. The carers are like family to me.� Another person commented, "The carers are all excellent and I don�t want you to change them."

We looked at the systems and processes the service had in place to protect people from abuse. Staff knew what constituted abuse and what to do if it was suspected.

We reviewed the recruitment procedures that were in place and found that processes were thorough and well documented. Staff received regular training and supervision and felt valued and supported.

The service had effective systems in place to deal with people's comments and complaints.