Lakeland View Care Centre

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People received effective care because their needs had been thoroughly assessed. The care plans in place supported staff to understand people’s needs. Leaders carried out pre-admission assessments in person. Staff were confident they understood people’s care plans and could rely on information being kept up to date. Care records had been reviewed and updated regularly to ensure people received optimum care.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Care records included recognised clinical tools to assess and monitor people’s care and treatment needs. These included assessments for; skin integrity, body maps, nutritional risks, dietary needs including modified and fortified diets.

Where people were at risk of poor nutritional intake or had been losing weight referrals had been made to community-based health professionals and their advice had been included in care plans and followed by staff.

People were offered a varied menu which reflected their tastes and preferences. We saw people enjoyed a broad range of food. One relative told us, “The food is really good and when [Name] is unwell and is not keen to eat, they will make them anything they want.” Another one added, “[Name] enjoys the food, they have gained weight and look so much better.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Effective teamwork helped ensure people received consistent care and treatment. The staff team communicated clearly and worked well together to support people. Leaders ensured staff had up to date information and provided a daily handover document to staff which included other professionals’ advice.

Other professionals we contacted complimented the professionalism of the team. One comment we received was “They are very proactive and responsive to clinical advice and guidance. Communication is clear, and referrals received are appropriate and reflect a strong understanding of their residents’ needs.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff monitored people’s health and wellbeing and responded to any changes identified. Nursing staff reviewed people’s health needs regularly. Medical attention had been sought promptly when needed. Referrals to other health professionals had been made when required.

Staff followed recommendations, including reporting any concerns to the nursing team and leaders.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People were supported to have routine health screening and appointments, this included dental and eyesight tests.

Leaders and staff proactively reviewed people’s health and wellbeing and considered how their health might be improved. Feedback from relatives had identified improved outcomes for their relations, including gaining weight and needing less sedation.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People had been supported to understand their rights to be respected and valued. Care staff kept people informed about what was happening and asked people for their consent.

Staff had received training in the principles of the Mental Capacity Act 2005 and were skilled in supporting people’s decision making. Care records included mental capacity assessments and best interest decisions had been made with input from peoples’ representative or relatives.