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Inspection report

Date of Inspection: 30 October 2012
Date of Publication: 23 November 2012
Inspection Report published 23 November 2012 PDF | 80.12 KB

Overview

Inspection carried out on 30 October 2012

During a routine inspection

We spoke with three people that used the service. They told us they were very happy with the treatment they had received. One patient we spoke with said, "I am very happy with my treatment here and I have no complaints at all and I would recommend this surgery to anyone". We were also told by a patient that, “I wouldn’t go anywhere else; I get a really good service”. Another patient we spoke with told us that,” I would rate them 10 out of 10 and all my treatment was explained to me and they were so polite. I am more than pleased with the implants I have had”.

We looked at four patient records, these told us that patients treatment had been discussed with them and where necessary copies of their treatment plans provided.

The practice had effective systems in place to ensure patients were cared for in a clean and hygienic environment.

During our visit we saw a range of patient information leaflets available in the waiting room. We observed staff treating people in a kind, professional, friendly and respectful manner.

All consultations took place in private rooms and were situated on the ground and first floor of the building.