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Archived: The Thorns Retirement Home

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 12 December 2011
Date of Publication: 3 January 2012
Inspection Report published 3 January 2012 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

People living at The Thorns benefited from a well managed service, with systems in place to monitor the quality of service provided.

User experience

The people living at the home told us that the manager and staff are approachable and that they feel confident that any concern or suggestion would be responded to. We spoke to two relatives who both told us that they have full confidence in the way the home is run.

Other evidence

This is a small care home, where the manager and the deputy manager work alongside care staff and have opportunity to speak to each resident on a daily basis. This means that any minor issues are dealt with as part of daily life at the home. As well as speaking with people individually, feedback surveys are also used to gain the views of residents and their relatives.

The manager and the deputy manager have a monthly meeting with one of the business partners who own the home. We saw records of these meetings, which look at all aspects of the service, including activities, staffing and the maintenance of the building.

There is a system of staff supervision in place and staff meetings also take place, giving good opportunities to share ideas for improvement or to discuss issues of concern.

We were told that people living at the home are involved in making decisions about improvements; having chosen the new slate for around the pond, the new garden benches, the new lounge chairs and the colour of paint in the hallway.

Risk assessments are in place and are reviewed. We saw records of the lift, fire equipment, electrical system, gas boiler, fire alarm and electrical equipment being checked and serviced. These regular checks help to ensure the safety of people living or working at the home.

The Food Standards Agency rated food hygiene at the home as ‘5 very good’, this being the highest rating.