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Archived: The Thorns Retirement Home

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Inspection report

Date of Inspection: 12 December 2011
Date of Publication: 3 January 2012
Inspection Report published 3 January 2012 PDF | 46.87 KB

Overview

Inspection carried out on 12 December 2011

During a routine inspection

On the day of our visit there were twelve people resident at the home.

People living at the home, told us that staff are always polite, helpful and kind and that they are encouraged and supported to make decisions and to maintain some independence. People were clearly very happy with the support and care provided. Comments included; “I couldn’t be in a better place” and “I am happy with everything” and “Nothing is too much trouble.”

Health care needs are addressed. One person told us that they had recently had a fall, that staff had been very concerned and had taken her to hospital for X rays and that although there was no serious injury, staff had remained very attentive since this accident. Another person told us that they had been very well looked after when they had a nasty virus and that staff had asked the GP to come.

The relatives we spoke to were also extremely happy with the quality of care provided. We were told that relatives are kept informed of any problems or health concerns, that they are always made welcome and that the staff and manager are very approachable.

We observed care staff carrying out their duties. The team appeared organised and there were sufficient numbers of staff on duty to meet the needs of residents.