You are here

All reports

Inspection report

Date of Inspection: 19, 28 February 2013
Date of Publication: 22 March 2013
Inspection Report published 22 March 2013 PDF | 77.68 KB

Overview

Inspection carried out on 19, 28 February 2013

During a routine inspection

We saw that people were treated with dignity and their views respected. Staff gave people the time to respond and supported them to undertake daily activities in a manner that maintained their personal rights. We observed that staff communicated effectively with the people they supported and demonstrated an understanding of their individual needs.

People’s relatives were very enthusiastic about the support being provided. They told us that the home was “brilliant” and “absolutely flawless”. They told us that they were kept completely up to date with information about care and medical needs. One relative informed us of the extra efforts the staff and manager had made when their relative was unwell. Relatives also told us that they were sure that their relatives were safe. Another told us “there are a lot of staff so they are always able to keep an eye on as to what’s going on and know where they are. Often there is one member of staff to each person. I know that they have been out and about even if that’s just to the shops and I am assured that staff know what to do. Safety seems to always be of paramount concern”.

We saw that people were supported and encouraged to have their say about the quality of the service. Records and discussions showed that people’s views were listened to and actioned to influence the quality of the service.