Forest Lodge Rest Home

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• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.

This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

Staff demonstrated a strong understanding of people as individuals, including their interests, life histories and what brought them comfort and meaning. Care plans reflected people’s wishes and how they wanted to be supported when decisions were made. For example, one care plan clearly described the person’s wishes should they approach the end of their life, including specific music they would like to be played. Staff understood people’s preferences and worked with them, their relatives and other professionals to respond to changes in their needs. Care plans were regularly reviewed and updated to ensure support remained appropriate and responsive.

A staff member said, “If someone has communication difficulties, we adapt the way we communicate so they can understand and feel included. Another staff member told us, “Residents are treated with dignity, and teamwork is one of the home's strengths.”

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

Staff responded promptly to people’s needs and took appropriate action when changes were identified. People had access to external health professionals on a routine and unplanned basis in response to their individual needs. This included primary care and hospital outpatient appointments.

Overall, the premises were accessible. A lift was available to support people with mobility challenges to access upper floors and mobility aids were available in the bathrooms.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.