- Homecare service
Dixon Dunn Care Solihull Limited Also known as Home Instead - Solihull
Assessment report published 24 June 2026
Contents
Ratings
Our view of the service
Date of assessment: 13 May to 26 May 2026. Dixon Dunn Care Solihull Limited is a domiciliary care agency providing care to people living in their own homes. The service is registered to support older people with dementia, sensory impairments, learning disabilities, physical disabilities and mental health conditions. At the time of the assessment, the service was not supporting any autistic people or people with a learning disability, but the provider had regard to ‘Right support, right care, right culture’.
Dixon Dunn Care Solihull Limited were supporting 77 people, and 42 people were in receipt of regulated activity receiving care and support.
Not everyone using the service received personal care. The Care Quality Commission (CQC) only inspects services where a regulated activity, such as personal care, is provided. Personal care includes support with tasks related to personal hygiene and eating. Where this support is delivered, the CQC also considers any wider aspects of social care provided.
Lessons were learned following incidents, with appropriate information shared and embedded across the organisation. Staff introduced themselves clearly, supporting people to feel comfortable and enabling staff to understand individual needs.
Staff received safeguarding training and understood how to recognise and report concerns. Systems were in place to protect people from abuse. Risk assessments were completed, including within people’s homes, with support provided to maintain safe and suitable environments. Safe recruitment and thorough staff induction processes were followed.
Medicines were managed safely by trained staff, with clear procedures, accurate records, and prompt action taken to address any issues.
Referrals to healthcare professionals were made appropriately, with staff working in line with guidance. People and relatives were involved in assessments and reviews, and care was delivered in line with best practice. Communication within the team was effective, and staff responded to changes in people’s health and wellbeing.
The service supported positive outcomes and improved quality of life. Staff understood consent and worked in line with the Mental Capacity Act 2005 (MCA). Care was delivered with kindness and respect, promoting independence and meeting individual, cultural, and communication needs.
People and relatives were involved in decision-making. Consistent staffing and flexible support promoted continuity. Information was shared accessibly, and managers advocated to support timely access to care.
There was a positive, open culture with supportive leadership. Staff felt able to raise concerns and were treated fairly. Effective systems were in place to monitor performance and drive improvement, supported by strong partnership working.
A clear focus on continuous improvement was demonstrated, including the Community Network Hero role, which strengthened community engagement, improved access to services, and achieved measurable positive outcomes.
People's experience of this service
People using the service and their relatives consistently described positive experiences of care that was person centred, kind and responsive to their needs. One person told us “I think that all the carers are 100% caring. My relative is getting an excellent service from this company and their staff.” Continuity of care was valued, with people and relatives saying that seeing familiar carers helped build strong relationships and reassurance. One relative told us, “My relative has a constant team of 4 female carers who my relative likes and they all seem to be very caring and kind.” People said staff explained what they were doing, sought consent and involved them in decisions about their care, including day to day choices and changes in support.
People and relatives confirmed staff always respected people’s privacy and dignity. Staff were described as compassionate, respectful and attentive, taking care to protect people’s modesty during personal care and to work at a pace that suited the individual. People felt listened to and said staff knew them well, including their routines, preferences, cultural and religious needs, and how they liked to be supported. One relative told us “We are happy with the care our relative is getting, the carers all seem caring and treat our relative well. All the carers treat my relative with respect and kindness. I have found them all to be nice people and I feel my relative is safe with them.”
People told us staff were skilled and competent in meeting health needs, including medication support, mobility assistance and monitoring of changing health conditions. People and relatives said staff recognised changes in health and escalated concerns promptly to health professionals, which gave them confidence in the service. Communication with the office was described as responsive and supportive, with people knowing who to contact if they had concerns.