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Archived: The Dental Surgery

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Inspection report

Date of Inspection: 6 August 2013
Date of Publication: 10 September 2013
Inspection Report published 10 September 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 6 August 2013, talked with people who use the service and talked with staff. We reviewed information given to us by the provider.

We also reviewed recent survey satisfaction results from people who use the service.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. When people first attended the practice details were taken of their history, current health conditions and allergies. The dentist would then discuss these details and what their specific issues were. A full examination would be carried out and an x-ray would be taken if required. We saw from treatment records that the dentist and dental hygienist recorded their findings and discussed options with people before agreeing a treatment plan. There were arrangements to refer people onto specialists. Follow-up appointments were arranged at the practice. There was a hygienist at the practice who would assess people’s oral hygiene and would advise an appointment with the dentist if they felt the person had dental issues that required treatment.

We were informed that the practice could accommodate emergency appointments if required. They had arrangements to refer people on to another practice if they were not able to accommodate an emergency appointment.

From the provider’s own satisfaction survey results people responded that staff were ''friendly'', ''professional'' and ''it feels like seeing a friend.'' One person told us when speaking about one of the dentists ''she is the best private dentist I’ve been to'' and ''she is the most careful''.

There were arrangements in place for foreseeable medical emergencies. All staff had received training in medical emergencies in March 2013 and we saw certificates for this. There was a first aid kit, an emergency drug kit, anaphylaxis kit, and an oxygen cylinder available and these were all fully stocked and up to date. In the event of a medical emergency staff would call for an ambulance.