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Archived: Montrose Hall

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Inspection report

Date of Inspection: 29 November 2011
Date of Publication: 13 December 2011
Inspection Report published 13 December 2011 PDF | 51.6 KB

Overview

Inspection carried out on 29 November 2011

During a routine inspection

An expert by experience assisted the inspector during the visit. The phrase "expert by experience" is used to describe people whose knowledge about social care services comes directly from using social care services. This person talked to a number of people living at the home about their quality of life.Comments submitted in a report are included within the appropriate outcomes.

People using the service told us :

“The staff can’t do enough; they are always so kind and very helpful.”

“We went through a lot of information before my Uncle came to live here; everything was explained so well.”

“The staff are great; nothing is too much trouble at all.”

“My Grandma has really improved in the short time she has been here; the staff have been very good.”