Dell Care

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment, and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment, the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing, and communication needs with them; people’s relatives told us this and records confirmed that. For example, one person’s relative told us that their family member received a review 4 weeks after starting the service. They said, “They listen to me and act on any suggestions I make.” We saw that people’s care plans were reviewed on a regular basis.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People told us the care they received was safe, effective, of consistently good quality and met their needs. One person’s relative explained what was important to their family member and how staff supported this. We saw that care plans included people’s wishes, preferences and what mattered to them including in relation to meeting people’s nutritional and hydration needs.

The provider worked well across teams and services to support people, and this was evident in the consistently good-quality care people told us they received. Both the staff and professionals who provided us with feedback agreed the service worked well across teams to meet people’s needs. One professional told us, “The provider and I have a good working relationship. We communicate well and keep in contact regarding the [person who uses the service’s] wellbeing and upcoming appointments.” Whilst a staff member said, “I feel positive and engaged in my role and the support I get from team members within Dell Care makes goals achievable.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice, and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Whilst there were not always robust care plans in place for people’s health conditions, people’s relatives told us staff understood people’s needs in this area and met them. For example, they told us staff supported people to attend medical appointments and encouraged their mobility and independence. Furthermore, people’s relatives told us staff were proactive in managing any health needs such as recognising skin integrity deterioration or potential infections.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. People’s relatives told us the service had a consistently positive impact on their family members and often exceeded their expectations. One relative said, “Their values are exceptional, they are personable and we get regular carers that come on time. I don’t think they can improve as the staff have built a connection [with family member]. I’d recommend them 100% as they are very thorough and make me feel at ease.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People’s relatives told us staff sought consent before delivering care tasks and we saw that formal consent was in place for different aspects of the service. People told us their planned care was discussed with them, and they received information to make informed decisions. However, it was not always clear from the care records when other people held legal authority to make care decisions on behalf of their family members and this needs to be improved. The provider took prompt action to rectify this.