17 February 2014
During a routine inspection
We also spoke with an NHS service that contracts EMS to provide non-emergency transportation services for NHS patients to and from hospital. They told us that the service was professional and well-led. They said staff were well trained and competent.
We saw the service kept clear, comprehensive records of peoples' care and treatment. They were well kept and provided an accurate record of how patients were treated and/or transported.
The service also provided first aid services at events. The service worked closely with NHS ambulance services to ensure the health, safety and welfare of patients. If people refused treatment they were asked to sign a disclaimer.
Staff were aware of safeguarding procedures and had received appropriate training to safeguard adults and children from risk of harm.
The service had an appropriate complaints procedure and policy in place. However, no complaints had been received about the service in the past year.