Elite Careplus Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment, we rated this key question good. At this assessment, the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The provider had undertaken assessments with people to identify their specific needs for care and support. The information from these assessments had been used to develop care plans which set out the care and support people required at each scheduled care call.

Records indicated, the provider had undertaken recent reviews of people’s care and support needs, which helped to ensure people’s records remained up to date with information about their current needs.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People’s choices and preferences were listened to and used to plan their care and support. Staff delivered care and support in line with legislation, current evidence-based practice and relevant standards. The provider ensured staff received relevant training to maintain their knowledge and skills. A relative told us, “I feel all the duties are covered in detail to what we require and I’m very satisfied everything is completed when they leave…They provide good quality nutritional meals for my relative."

The staff team did not always work together as effectively as they should to provide people with consistent and effective support.

Records maintained by staff after each scheduled care call were not always completed in a timely manner. Some staff did not record the care and support provided immediately after completing a care call and, in some instances, records were completed sometime later or during another scheduled care call for a different person. This meant staff involved in people’s care did not always have access to reliable and up-to-date information about the care and support provided. This increased the risk that important information about people’s care and support needs would not be identified, communicated or acted on promptly, which could affect the continuity, safety and effectiveness of their care and support.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff had access to information about how to support people to stay healthy and well in line with their needs and wishes.

Staff supported people to access healthcare services when required and shared relevant information to support effective decision-making.

Staff could recognise when someone was unwell or in pain and reported concerns to the relevant healthcare partners to ensure people received timely support.

The provider routinely monitored people’s care and support to identify areas for improvement. They used information from care records to monitor whether people’s care and support was being provided in accordance with their agreed care and support plan.

Records maintained by staff after each scheduled care call detailed the care and support provided to people. However, as discussed elsewhere in this report, these records were not always completed in a timely manner. This information enabled the provider to monitor whether planned care and support had been provided and identify where further action or improvement was required.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People were supported to understand their rights around consent before staff provided them with care and support. A staff member told us, “I explain to the person what I am going to do, ensure they understand and ask for their agreement before giving care. I respect their decision if they do not want something.”

The service was working within the principles of the Mental Capacity Act 2005 (MCA). Mental capacity assessments were completed with people and others involved in their care. If people could not make decisions and consent to their care, processes were in place to make sure any decisions would be made in their best interests.