- Care home
Eastview Residential Home
Assessment report published 16 October 2026
Contents
Ratings
Our view of the service
Date of inspection: 27 August to 2026 – 29 September 2026. The service is a residential care home for up to 14 adults over the age of 65. At the time of inspection there were 13 people living at the home, some of whom were living with dementia. The service moved to a new provider on 2 January 2026. The new provider supports the service on a voluntary basis. Both the owner and the new provider were actively involved in the service and were onsite during our unannounced visit.
The service inherited a rating of good from the previous provider. At this inspection the service maintained a rating of good. The service is a small local business. The staff were predominantly local people who lived close by. Agency staff were not in use, meaning staffing is consistent and they understand people's needs well. The small size of the staff team, the amount of people living there, and the building gave it a homely and family orientated feel. This was appreciated by people. A relative said “I would recommend it; it is like a little family here”.
The registered manager was also the nominated individual. Under CQC regulations, a separate manager registration was not required. Throughout this report, they were referred to as the registered manager. They demonstrated excellent leadership skills and had good oversight of the service and the people it supported. They were also highly regarded by everyone we spoke to as part of the inspection. One person said, “The [registered] manager is fantastic, they sort things out in a flash, I feel they are a friend, that last [medical procedure] was painful and they were on their knees holding my hand, I am so grateful, nothing is too much trouble – everybody respects them.”
However, the provider did not consistently demonstrate effective governance arrangements. Despite there being multiple audits in place, they were not sufficiently robust to enable the registered manager to identify all the issues we found during our inspection such as broken window restrictors, safe storage of medicated creams and food not being correctly labelled, stored and disposed of. Despite this lack of oversight, there was no evidence that people experienced harm or that care was not being delivered in line with people’s assessed needs.
People's experience of this service
Overall, people described their experience living at Eastview as safe, supportive, respectful and homely. Staff treated people with kindness, dignity and respect. Relationships between people, staff and relatives were warm and meaningful. People and relatives spoke positively of the care and support they received at Eastview. A relative said, ''I think overall is it absolutely fabulous, [registered] manager is brilliant, all the carers are doing a 100% job. They have got consistency of the same faces all the time. Staff are very respectful of [family member’s] wishes, like them staying in their room and having meals there, their choice. Staff are all very approachable, I can ask them anything.”
Staff were person-centred, caring and respectful in their interactions with people. We observed a person being assisted to reposition (moving and handling task) and noted that staff gave time, encouragement and clear directions. This reduced the risk of distress and injury and helped ensure the person was supported safely and in line with their needs.
People told us that they felt safe and well cared for living at Eastview. One person said “I put my foot on the mat (pressure) in an emergency, they are always putting their heads around the door. I feel safe, everyone here is pretty good.''
While people we spoke to expressed that they were generally happy with their care, our inspection found elements of care did not meet the expected standards. We conducted a short observational framework for inspectors (SOFI) as part of our inspection. This found that staff interaction was sometimes task focused. Meaning the opportunity for meaningful connection with people was missed.