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Archived: Avonwood Manor Home Care Angels

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Inspection report

Date of Inspection: 20, 28 January and 3 February 2014
Date of Publication: 5 March 2014
Inspection Report published 05 March 2014 PDF | 79.62 KB

Overview

Inspection carried out on 20, 28 January and 3 February 2014

During a routine inspection

We inspected Avonwood Manor Home Care Angels as part of our planned programme of inspections.

We spoke with three people who used the service and a family member of the people who used the service. People told us that care workers were always kind, helpful and cheerful. People also told us that care workers stayed for the amount of time they needed and always checked if any other help was required before they left. People were very enthusiastic about the agency and told us, "they (the care workers) are so helpful to me", "I really like this agency", "all the staff are good but XXX is unbelievable. She listens and is compassionate and will do anything for you".

We found shortfalls in the way people's care was assessed, monitored and delivered. People's needs were not fully assessed, and planned for. We also found shortfalls in the way that medicines were managed for people. This placed people at risk of unsafe care.

People were cared for by care workers who were safely recruited.

The agency had no systematic approach to the monitoring of the quality of service provided to people who used the service.