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Archived: Avonwood Manor Home Care Angels

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Inspection report

Date of Inspection: 4 March 2013
Date of Publication: 11 April 2013
Inspection Report published 11 April 2013 PDF | 81.88 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 March 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

The provider ensured people who used the service received support from staff who were competent to carry out their roles.

New staff undertook a thorough induction that was relevant to their role. Staff worked through an induction pack and we saw an example of this for a senior carer with whom we spoke. New staff shadowed senior carers until they were competent and confident to work on their own.

The provider ensured that staff were properly trained and supervised to provide care. There was a comprehensive training programme in place and a system where reports could be produced to ensure that training was kept up to date. We saw records showing that staff undertook a varied programme of e-learning and face to face courses including updates in the core training which formed part of the induction and training in other relevant topics such as equality and diversity, dementia awareness, communication and person centred support. The three staff with whom we spoke told us training was good and one showed us their personal development portfolio which showed a wide range of training completed. Two senior carers told us they had undertaken training as moving and handling champions and one showed us a certificate. This enabled them to train and update other staff.

Staff were supervised and appraised. Supervision sessions took place regularly and we saw records relating to this for one member of staff. Two staff with whom we spoke told us they were well supported by the management. We saw an example of appraisals and saw that staff were required to complete a questionnaire prior to the one to one session. This showed how the provider encouraged staff development through reflective practice.

The senior carers undertook unannounced spot checks to supervise staff practice. We saw records made following the spot checks and reviewed the subsequent supervision notes which showed how issues with practice were picked up and followed through. The provider should note that records of spots checks are made on one sheet for all staff. If these were recorded on a sheet for each staff member this would mean that monitoring individual staff performance was easier.

This demonstrated that the provider ensured staff were properly supported to provide care for people who used the service.