Smile Together Lescudjack (Penzance)

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The provider had systems to ensure that people who used the service received person-centred, care and treatment, that was appropriate, met their needs and was reflective of their personal preferences. Preventive oral health care was encouraged.

Staff kept up to date with current evidence-based practice, and had the skills, knowledge and experience to carry out their roles.

The practice offered conscious sedation for patients. The practice’s systems included checks before and after treatment, emergency equipment requirements, medicines management, sedation equipment checks, and staff availability.

The practice offered orthodontic treatment for patients. The dentist, with a special interest in orthodontics working under specialist orthodontist, carried out a patient assessment in line with recognised guidance from the British Orthodontic Society.

We looked at a selection of patient care records. The information recorded in these patient care records was in line with recognised guidance. Staff obtained patients’ consent for treatment in line with legislation and guidance and understood their responsibilities under the Mental Capacity Act 2005. Staff described how they involved patients’ relatives or carers when appropriate and made sure they had enough time to explain treatment options clearly.

We saw evidence the dentists justified, graded and reported on the radiographs they took.

The practice had systems for prescribing of medicines in line with current guidance. Antimicrobial prescribing audits were carried out however the provider should ensure that audits are practice and clinician specific.

Staff feedback reflected mixed views; some staff members had felt unsupported at times, however, all participants commented they were respected and valued, and they were proud to work in the practice. We gave an overview of the staff feedback to the provider who assured us there were systems in place for staff to comment if they felt necessary.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.