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Archived: Beacon House

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All reports

Inspection report

Date of Inspection: 12 February 2013
Date of Publication: 13 March 2013
Inspection Report published 13 March 2013 PDF

Overview

Inspection carried out on 12 February 2013

During a routine inspection

At the time of our inspection, the centre was busy. The waiting area was very small, which meant that we could not easily speak with people without their comments being overheard by others

We observed the interactions between people using the service and the staff. People using the service initiated interactions, approached staff with confidence and were responded to in a warm and respectful way. One person said �Having access to a shower and laundry facilities is essential for me."

It was clear from our observation and from discussion with people during our visit, that the management ethos was open and transparent. This meant those using the service felt confident to approach the management team about any matter that may be concerning them. One person told us they had raised a concern with the manager and this had been resolved to their satisfaction.