Middleton Park Lodge

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were supported by staff to maintain their independence. Staff knew people well and were able to communicate with them effectively to enable them to make choices.

People told us they could make choices about their everyday preferences such as when to take a bath or shower, if they wished to stay in bed or go out, or what to eat. One person told us, “I stay in bed. I could get out, they would hoist me but I can’t be bothered, it is a hassle. It’s my choice not to get up.” Another person said, “I like being in my room, I can go into the home or out. I have a walker and I have my wheelchair. I can go in and out as I want to. They will give me a bath, when I ask for one.” A relative told us, “Yes, [person] can go where [they] want. Staff engage with [person] and keep [person] busy, as [person] thinks [they are] at work. Staff are amazing with [person] and they don’t treat [person] like a problem.”

We observed people being supported on outings by staff or family members when they wished and observed family members visiting at different times of the day.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.