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Archived: Involve Also known as Community Access Network

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Inspection report

Date of Inspection: 8, 11 November 2013
Date of Publication: 3 December 2013
Inspection Report published 03 December 2013 PDF | 74.72 KB

Overview

Inspection carried out on 8, 11 November 2013

During a routine inspection

We spoke with four people who used the service. They told us that they had been involved in developing their care plans, for example by saying what support they needed and when. They also told us that they each had a copy of their care plan in their home.

Personal support was provided in the privacy of people's homes. People were supported to make decisions about their care and their day-to-day lives. They were also supported to be as independent as possible.

People's privacy, dignity and independence were respected. We spoke with four people who told as that the carers were always polite and respectful.

There were safeguarding procedures and staff had received training so that people were protected from abuse. Staff had also received a range of training and qualifications. They were supervised and supported so that they could meet people's needs.

People and their representatives were asked for their views about the service and these were listened to and acted upon. There was a system to monitor the quality of the service that people received and to make improvements when needed.