UrgentCare Dental

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We found this practice was providing well-led care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

The provider had made improvements in relation to the regulatory breach we found at our inspection on 2 July 2026.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Shared direction and culture is based on the latest evidence we assessed for the Well-led key question.

The judgement for Capable, compassionate and inclusive leaders is based on the latest evidence we assessed for the Well-led key question.

The judgement for Freedom to speak up is based on the latest evidence we assessed for the Well-led key question.

The judgement for Workforce equality, diversity and inclusion is based on the latest evidence we assessed for the Well-led key question.

Systems and processes were now in place to assess, monitor and mitigate the risks relating to the health, safety and welfare of service users.

Radiation protection risks were assessed and mitigated. Employers’ procedures were in place, and equipment was managed in line with these policies.

There were systems to ensure hazardous substances were stored appropriately and risk assessed.

A medicines management policy and prescribing procedures were now in place, and we saw prescribed medicines were documented appropriately. We highlighted tools to support the provider to audit these systems.

The recruitment policy was now being followed. We reviewed staff records and saw employment records were securely held for all staff who worked at the practice. New staff received an appropriate role-specific induction. Evidence was also obtained for agency and locum staff and processes were in place to risk assess any young persons on work experience.

Evidence of the effectiveness of vaccinations against Hepatitis B was not obtained for 1 clinical staff member. We were assured this would be risk assessed and addressed.

Systems were now in place to obtain evidence that staff complete continuing professional development and training updates relevant to their roles at appropriate intervals.

Systems were now in place to risk assess night workers and provide procedures for staff to ensure the safety of patients and the team. For example, processes to identify sepsis and respond to medical emergencies.

There was now oversight and auditing of patient care records. As a result, improvements had been made to ensure assessments and treatment were consistently documented. We highlighted further minor areas to improve. In particular the documentation of risks, options and benefits of treatment options and ensuring clinicians follow nationally agreed guidance from British Society of Periodontology.

The practice had also made further improvements:

Meetings and scenario training had been carried out to ensure new systems of governance were embedded and staff understood their responsibilities.

Systems were in place to carry out fire drills at appropriate intervals.

We highlighted the protocols for decontamination should be reviewed and maintain oversight to ensure staff follow the policy. In particular, wearing heavy duty gloves when handling contaminated instruments, only manually cleaning instruments if necessary, after automated cleaning and inspection, and following manufacturer’s instructions for the correct dilution of manual cleaning solution.

The judgement for Partnerships and communities is based on the latest evidence we assessed for the Well-led key question.

The judgement for Learning, improvement and innovation is based on the latest evidence we assessed for the Well-led key question.