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Inspection report

Date of Inspection: 2 October 2013
Date of Publication: 1 November 2013
Inspection Report published 01 November 2013 PDF


Inspection carried out on 2 October 2013

During a routine inspection

We spoke with nine people who were attending for appointments. One person we spoke with described their experience as �excellent�. Another person who had been recommended the practice told us they had been attending there for treatment for many years and were �happy with the service�.

Several people said they combined visits to the dentist with seeing the hygienist. One person said that staying with the service was their �vote of confidence�. They told us how advice given by the hygienist had led to less frequent appointments as their gum health had improved.

We spoke with the hygienist who said they occasionally referred people to a specialist in periodontology for gum treatments. They told us that people generally followed their advice and saw improvements in their gum health.

People told us they had contacted the practice for an emergency appointment and were seen the following day.

One receptionist/nurse told us they enjoyed working in the service describing it as a �friendly, happy practice�. Another told us about their role in allaying people�s fears and also said the practice was �nice to work in�. Staff told us they had training opportunities including training in child protection and safeguarding vulnerable adults. They said they felt supported but there were no formal staff meetings, supervision or appraisal.

There was a system for the management of complaints. However, there was no other means of monitoring the quality of service provided.